Scamming the Scammers #4: The KDP Crew is growing!

Ok so I’m currently conversing with a wizard called Azar, or maybe it’s Azlan’s cousin from ”The Lion, The Witch And The Wardrobe”, it’s hard to tell.

I cannot decide whether or not I’m making myself abundantly clear in my emails, I mean, I’ve stated that I have the same email address for my KDP account, so when am I gonna get my royalties from Singapore.


**Same email address as before**

Hello  Tyrian,

I understand that you are concerned about the accrued royalties in your account.

To help us protect your account security and to check the royalties pending in your account, please resend your request from the email address associated with your KDP account.

Unless you write to us from the email address associated with the KDP account, we cannot check the royalties in your account. If you forgot the email address associated with your KDP account write back to us with the ASIN of your book. So that we will be able to find your account and email to the correct account.

If someone else published your book for you, you can ask them to contact us from the email address they used to publish your book.

Thanks for using Amazon KDP.

Regards,

Azar A
Kindle Direct Publishing
http://kdp.amazon.com


My response:

To Azar A,

Ok firstly, I’m struggling to keep track of everyone I’m in correspondence with.
I’d like to hear back from Athens R, Chunky and Waseem.
Secondly, I can confirm for the 3rd/4th time now that this email address I am
conversing with you on right now, is definitely the email address associated with
the account. How else would you have contacted me otherwise?,  I would not
have connected a random email address with my account.
Please send me the royalties that I am owed, this is really unacceptable customer service.
I have never received such awful customer service in all my time. I am a co-creator after all!
I produce content for you which is highly popular in the Singapore market!
Send me what is owed to me.
Regards
Tyrian Williamson

I received this response this morning (30/03/2017)


Hello,

I’m very sorry for any frustration this issue has caused.

I would love to help you and resolve the issue but for that we have to gather the required additional information to provide an accurate and expedient resolution.

Please reply to this message with your phone number and a convenient time (next 2 days) that you want us to call you, so we’ll be able to call you discuss this issue further and help you.

Thanks for your patience and co-operation while we fix the issue for you.

………………………………………………………
Did I solve your problem?

If yes, please click here:
http://www.amazon.com/gp/help/survey?p=A1HMDM85WA792&k=hy

If no, please click here:
http://www.amazon.com/gp/help/survey?p=A1HMDM85WA792&k=hn
………………………………………………………

Regards,

Ganesh. M
Kindle Direct Publishing
http://kdp.amazon.com


To which I replied:


**Since the person I speak to changes with every email, I shall address this email to all of you**

To Ganesh M, Azar A, Athens R, Chunky and Waseem.
This is ridiculous, but fine, here is my contact number: 0300 123 2040.
You can contact me today at anytime, I will be awaiting your call.
No, you have not solved my issue, therefore I will not be filling out any surveys at this time.
Only when you have successfully sent me my royalty payments, then I will fill out one
of your surveys,
Regards,
Tyrian Williamson

Google the number 😉

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